Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-10 business days within the United States. Expedited shipping options are available at checkout.
Do you ship internationally?
Currently, we ship within the United States only. We’re working on expanding to international markets.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status in your account.
Products
Are your tools professional-grade?
Yes! We carefully select products that meet professional standards. All our tools are designed for heavy-duty use in workshops, job sites, and home projects.
Do your products come with warranties?
Most of our products include a manufacturer’s warranty. Specific warranty details are listed on each product page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. See our Refund Policy for full details.
How do I initiate a return?
Contact our support team at info@welcomelane.com with your order number and reason for return. We’ll provide you with return instructions.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Is my payment information secure?
Absolutely. All transactions are encrypted with SSL technology, and we never store your full credit card information.